“A brand-new acute care hospital has many large projects to complete in order to successfully open for business. Arguably one of the most important systems to effectively implement is the electronic medical record (EMR). The successful implementation of an EMR is reliant on many factors, such as gathering information to build the initial system options, which is dependent on understanding how the EMR will use the preferences. Legacy Consulting was instrumental to our organization in this way, with their comprehensive knowledge of NextGen Inpatient Solution products.

 

Another key to successful EMR implementation is management of the overall project. Clear communication channels between the EMR vendor and staff in each of the hospital’s departments is essential. Without this an organization can expect to miss major deadlines or submit incomplete or inaccurate information to the vendor, causing substandard system performance and/or delay a planned Go Live date. Legacy’s Project Management support helped ensure that our organization met important project deadlines and successfully went Live with a fully operational system on our goal date.

 

Finally, no matter how careful the planning, a new organization can expect to make a significant amount of changes from the conceptualized state of EMR use pre-Go Live to the actuality of system use in a fully functional hospital after the facility opens its doors. These changes require a substantial amount of system maintenance work. Our organization would not have been able to accomplish high priority changes in an efficient manner without the continued support of Legacy Consulting in the immediate post-implementation period.

 

If you are an organization facing a significant project involving NextGen Inpatient Solutions, you could not find a better business partner than Legacy Consulting Services."

 

Christine Bursaw, Clinical Informatics & HIM Manager

Kearney Regional Medical Center, Kearney, NE

 

 

 

"I utilized Legacy Consulting Services when our Centralized Business office for 8 Critical Access facilities was going live on a new HIS system. We reached out to Legacy Consulting Services for guidance with the HIS platform we were transitioning to and extra man power that was needed during this conversion to set up dictionaries and tables. If it was not for [Legacy Consulting's] expertise and diligence with completing tasks we would have never made our go live date. Even after going live, we reached out to them for their expertise and if they didn’t already know the answer, they had connections to get me the answer I needed to move forward. We had weekly and sometime daily calls to make sure the project was on task. I will utilize Legacy Consulting Services in the future when needs arise."

 

Former Central Business Office Director for Multiple Critical Access Hospitals

 

 

"I first heard about Legacy Consulting from a trusted friend in the industry. Now after more than 8 months and several successful projects later, I have recommended their services to other local hospitals in the area. We are so confident about Legacy Consulting’s abilities we have turned over our patient account billing to them for processing."

 

James Houlihan, CFO

Warren Memorial Hospital, Friend, NE

 

 

"I have known Donna…professionally and personally… I worked collaboratively with Donna problem solving between field operations and revenue cycle management.

 

From 2001 to current, Donna has played an integral part of the leadership team to adapt to growth through acquisitions, mergers, and recent outsourcing decisions. These years offered Donna experience with personnel management, revenue cycle management, and diversity in health care business model."

 

Tracy L Causey

Senior RVP Operations, Drayer Physical Therapy Institute

 

 

"Donna was a billing manager responsible for $15M in annual cash collections. Due to Donna’s management capacity, healthcare reimbursement knowledge, information technology skill set, human resource acumen and energy level, her …responsibility grew fivefold. Throughout this career growth phase, Donna thoroughly execute on all key initiatives in the revenue cycle management area for the Company. The strong cash flow generation resulting from Donna’s leadership provided capital for the Company to continue its business development expansion.

 

Donna is also a person who displays great character and integrity. During the course of our work experience, I developed a complete sense of trust in her decision making process regarding business issues and employee development. In my twenty plus years of health care experience, it is rare to find an executive that is so well rounded."

 

Dennis Fitzpatrick, CFO

 

 

 

"I worked closely with Donna Carter (White) from 2002 through 2009, at both Benchmark Medical and Physiotherapy Associates, helping grow those two companies through significant merger acquisition activity. Donna is a seasoned Revenue Cycle Management professional with a deep understanding of healthcare reimbursement practices. She successfully built and managed the company’s most successful reimbursement operation…”

 

Tim Leffler

Chief Information Officer, Pentec Health

 

 

"I have had the privilege and the opportunity to work with and to learn from Donna Carter-White. Our working relationship began in 2001 when the company in which I was a founding partner acquired Rehab Associates. During the due diligence phase of the acquisition the entire team was impressed with the organization and proficiency with which Donna ran the billing operation. She was much more than a billing executive and was involved in every aspect of the Rehab Associates business. Her expertise extended into the operations and the clinical aspects of the business. The growth in the business and the contractual and referral relationships were due in a large measure to Donna’s business development efforts. She assisted in the tremendous growth in the marketplace of Rehab Associates and continued in this role being the contact with all of the major payers and clients. The performance of the billing operation and Donna’s oversight of that area made Rehab Associates a valuable addition to the Benchmark enterprise. 

When the acquisition was finalized, the focus was on integrating as much of the business in the Montgomery office under Donna’s leadership. This enabled the company to consolidate many of the existing billing operations into the Montgomery Central Billing Office. Donna has proven herself to be an outstanding executive. Her organization skills as well as her written and oral communication skills are outstanding. She is as at home in a board room as she is working side by side with her billing staff. She makes it a practice to understand and to bring insight and innovation into each area for which she is responsible. She always presents herself in a professional and confident manner and she has an innate ability to establish trust among both her subordinates, senior management and her clients. Her leadership skills are outstanding and she has the loyal support of her staff. She thinks outside the box and is constantly improving and refining the processes. Her cash to revenue goals are always met and exceeded and she monitors and controls costs keeping her cost per visit for billing well below the national average." 

 

Peg Lentz O'Donnell

Principal, O'Donnell Consulting

 

 

 

"In 2005, I had the opportunity to take on the role of Vice President of Revenue Cycle Management for Benchmark Medical. Donna White a Director of Reimbursement and reported directly to me at the time I took on this role. Over the following four years, Donna supported me in too many ways to count. For me, she was not only a trusted employee, but also a collaborator and teacher. Her many years of managing all aspects of the revenue cycle brought a depth of expertise not frequently seen in the industry. Additionally, leadership and management appeared to be natural talents of Donna’s. She quickly earned the respect of her employees and peers by combining this expertise with her excellent communication and leadership skills. Donna managed a very large billing and collections operation, overseeing more than a hundred associates. She consistently met and exceeded collections targets, while maintaining a low cost of collections. She understood the importance of maintaining positive relationships with the clinical and operational leaders in the organization and promoted customer service in all she did. Donna has always been on the cutting edge and has quickly adopted new technology to streamline her operations. She has an exceptional ability to assess processes, analyze results, and continually adapt operations to enhance quality and efficiency." 

 

Sheila Sennett

Sr. Director of Office Operations, ATI Physical Therapy